We are looking for a dedicated and detail-oriented Operational Support Administrator to join GOBI Operations. In this crucial role, you will be providing essential administrative and system support to various teams within the GOBI Operations, including Customer Service, Library Technical Services, and purchasing teams. You will assist with order processing, customer claims, project tracking, data analysis, and communication between teams, ensuring smooth and efficient operations. If you are a proactive and motivated individual with the ability to multitask, prioritise, and communicate effectively across teams, we’d love to hear from you.

• Administrative Support: Assist Customer Service Account Managers with processing orders and credits, updating account details, managing customer claims, and producing/analysing sales reports.
• Spreadsheet Support & Data Analysis: Create, maintain, and analyse spreadsheets to track key operational data for the GOBI operation.
• Note Taking & Reminders: Document meeting notes and assist with setting reminders for follow-up tasks.
• Expense Logging: Accurately log and track GOBI operation expenses.
• Project Tracker Management: Regularly update project trackers to ensure visibility and accountability.
• Communication: Manage general email communication between teams and ensure alignment on updates and priorities.
• Customer Interaction: Provide cover during annual leave, responding to customer requests quickly and professionally.
• Problem-solving: Collaborate with cross-functional teams to resolve issues and prevent customer errors.
• Order Management: Proactively manage customer orders, monitor delays, and liaise with the purchasing team.
• Technical Support: Troubleshoot digital and print acquisition issues, including cataloging records and electronic invoicing.
• Ad-Hoc Projects: Take on additional tasks to support GOBI operation’s goals as needed.

Essential:

• High-level oral and written communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, Access)
• Experience with order management systems and CRM systems
• Ability to prioritise and meet deadlines in a fast-paced environment
• Strong analytical and technical skills
• Attention to detail and accuracy in all tasks
• Ability to quickly adapt to new systems and processes
• Proactive and adaptable, thriving in a dynamic environment
• Excellent communicator, focusing on professional and clear interactions
• Knowledge of European languages (Spanish or Italian preferred)

Desirable:

• Previous experience in the academic library/publisher industry