We are currently looking for a motivated and proactive Customer Service Account Manager to join our team in Enfield. The ideal candidate will thrive in a fast-paced environment, be adaptable to new systems, and take pride in delivering excellent customer service. If you are a strong communicator, have a keen eye for detail, and are committed to customer satisfaction, we would love to hear from you!

• Manage a portfolio of customer accounts, meeting their day-to-day needs.
• Take responsibility for customer loyalty and account retention.
• Educate and reassure customers on best practices.
• Identify and resolve problems to ensure minimal impact on customers.
• Produce reports to analyse trends and performance of customer accounts.
• Communicate effectively with both customers and colleagues.
• Work within Service Level Agreements (SLAs) to meet deadlines.
• Use business acumen to balance customer needs with business goals.
• Demonstrate excellent office skills, including IT literacy, time management, and organization.
• Collaborate with team members to maintain high service standards

• Previous experience in a customer service or support role.
• Strong Microsoft Office skills.
• Proven ability to build and maintain customer relationships.
• Exceptional verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Quick to learn in-house systems.
• Strong multitasking and problem-solving abilities.
• Ability to work well under pressure and meet deadlines.
• High standards of work ethic and attention to detail.