The Training Specialist’s primary function is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements. This includes the creation and maintenance of customer-facing video content, as well as the delivery of live online training for customers to sustain and increase customer retention. The Training Specialist must be able to travel around 50% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes to share updates with customers. The primary territory for this position will be Türkiye. To best support customers in this region, we require candidates who are fluent in Turkish and English, and who live in Türkiye.

• Handle the full lifecycle of training activities in Türkiye, including planning, delivering onsite or online training, and following up training.
• Proactively building territory plans for assigned territory with input from Management and Sales.
• Identifying desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments.
• Guiding learners across the lifecycle of their EBSCO products, including best practices and product expertise.
• Design and deliver live (synchronous), customized onsite or online product training.
• Developing and producing quality, branded educational videos and guided learning paths.
• Preparing user guides and learning materials.
• Tracking and reporting on all customer activities.
• Maintaining in-depth product knowledge, including the understanding of future enhancements.
• Advocating on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements to improve product quality.

• Fluent in Turkish and English (native in Turkish)
• Bachelor’s degree or higher
• Analytical skills
• Excellent written and verbal communication skills
• Organizational skills – Excellent planning and time management
• Problem solver
• Technical acumen – For the development of in-depth technical product knowledge and video development
• Ability to convey complex information in a way that people understand
• Advanced research skills
• Proactive
• Flexible and adaptable
• Proficiency with Microsoft Office
• Able to travel (driver’s license required)
• Male candidates must have completed or be exempt from the military service.

Preferred Qualifications:

• Experience in a Customer Success or Customer Service Department
• Previous training delivery experience
• Experience hosting live sessions via Zoom, Teams, WebEx or other web conferencing tools
• Understanding of learning & development, instructional design, content authoring and evaluation methodologies
• Knowledge of user guide and video creation/editing process and tools such as Camtasia
• Prior experience administering or using EBSCO products
• Experience working with and/or administering a Learning Management Systems (LMS)
• Experience with Integrated Library Systems / Library Services Platform

Additional Notes:

• The interview will be in English and Turkish.
• Translation and presentation may be required during interviews.
• The work will be performed at EBSCO's Ankara office.
• Please send us your cover letter along with your CV.