We are seeking a highly skilled Senior Customer Service Support Specialist to join our Operations Service Support team. In this role, you will take on a key responsibility for managing and processing e-book and database orders, along with various other support tasks. Your primary focus will be to ensure a seamless experience and a high level of satisfaction for both internal and external customers by adhering to established workflows, SLAs, and industry best practices.
In addition to operational tasks, you will play a pivotal role in reporting and analyzing performance data through Tableau, providing valuable insights into Key Performance Indicators (KPIs) and contributing to ongoing service improvement.
Renumeration and Company Benefits:
Skills and Essential Requirements:
The ideal candidate for the Customer Service Support Specialist role will possess the following skills and qualifications:
Essential Requirements:
Desirable Skills:
Experience:
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