The Technical Support Representative specializes in performing technical support of EBSCO software and solutions by providing technical support assistance to internal and external clients.  Using various problem identification skills, the Technical Support Representative diagnoses problems, identifies solutions, and drives issues to resolution.  The Technical Support Representative must work with other internal organizations to communicate, prioritize, and advocate on behalf of the customer.  The Technical Support Representative must communicate action plans to both client(s) and internal customers as...

This role sits within our dynamic Purchasing team and is focused on the fulfilment of customer orders for leading global academic institutions and other educational establishments. As a Purchasing Assistant, you will play a key part in ensuring smooth and efficient order processing by liaising with publishers and distributors to resolve outstanding purchase orders. You will be responsible for updating order statuses based on supplier feedback, as well as maintaining accurate internal records, including title and supplier files. This is a collaborative role that requires strong communication skills, attention to detail, and the...

We are looking for a proactive and experienced Warehouse & Logistics Manager to lead our site-based book distribution operation in Didcot.   This is a critical, blended role combining hands-on operational support, people development, and logistics strategy. Our site is not a typical warehouse—it’s a clean, organised production-style environment where precision matters. We handle detailed processing tasks (e.g. barcoding and labelling books for libraries) that demand 99.9% accuracy. Quality assurance, staff development, and logistics innovation are core to success in this role.  

We are looking for a dedicated and detail-oriented Customer Service & Operational Support Administrator to join GOBI Operations. In this crucial role, you will be providing essential administrative and system support to various teams within the GOBI Operations, including Customer Service, Library Technical Services, and purchasing teams. You will assist with order processing, customer claims, project tracking, data analysis, and communication between teams, ensuring smooth and efficient operations. If you are a proactive and motivated individual with the ability to multitask, prioritise, and communicate effectively across teams, we’d love to hear from...

This is a remote role, however you will be required to work in the North Sydney Office when necessary   We are strengthening our distributed team of FOLIO Implementation Consultants and hope you will join us!     EBSCO FOLIO Consulting Services supports a vibrant community-enabled ecosystem of innovation, openness, and choice with solutions that combine the open-source FOLIO with EBSCO Data Services and Professional Services. Experience in libraries of all types, enthusiasm for participating in an open-source community, and a passion for being a valued part of the future of...

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Has the internal sales role for Account Executive.

EBSCO Information Services Field Sales group is currently seeking a Regional Sales Manager for a territory which includes Malaysia and Singapore. This outside sales position includes selling to all market segment libraries. Applicants must currently live in the territory – preferably in Kuala Lumpur or Singapore area.   The Regional Sales Manager’s general responsibility will be to solicit prospective customers and present EBSCO Information Services resources to libraries within the territory.